Returns

Health and Safety

Due to the nature of Naughty But Nice products, please ensure you choose carefully as no refunds or exchanges will be provided. For lingerie, hosiery and costumes, Naughty but Nice size guides are accurate. Please ensure before you place your order that you measure yourself correctly as there is no exchange or refunds on lingerie, hosiery and costumes.Online prices may differ to instore.

Faulty Products

In the event that a product is faulty, the customer must notify Naughty But Nice within 5 days of delivery from the store. Please ensure contact is made with Naughty But Nice within the 5 day period to be advised of the faulty product return process. Advising Naughty But Nice after 5 days may void your claim. In accordance with the Fair Trade Act, Naughty But Nice will not exchange or refund any item due to a change of mind, or if the fault was caused by negligence or inappropriate use.

Please be sure to purchase new batteries as this is generally the cause of the problem in most cases.

Every product we sell is hygienically checked for functionality and to ensure product quality and to minimize any inconvenience caused with faulty goods.

Naughty But Nice will not be responsible for return postage of products. However, in the case of items deemed faulty by our Quality Control Department return postage of a replacement item will be at our expense.

Product Warranties

All individual packages are quality inspected prior to leaving Naughty But Nice.

All products are battery tested and lingerie, hosiery and costumes are quality inspected and sealed.

Warranty Exceptions

Certain manufacturers offer a manufacturer warranty. If your product comes with a manufacturer warranty and is found faulty within its warranty terms Naughty But Nice will gladly handle your warranty claim on your behalf. If this product is or becomes faulty please notify Naughty But Nice within 5 days to be advised of the manufacturer faulty product return process. Advising Naughty But Nice after the 5 day fault occurrence period may void your claim.